The customer

• The most important persons in our company are the customers. No matter, if they are present in person, if they send us a letter or if they are on the phone.
• We approach our dialogue partners actively, friendly and respectfully and remain open for their perceptions.
• The satisfaction of our customers is our prime concern. Our goal is to strengthen this satisfaction to such an extent that they will seek for further long-time cooperation with us and recommend us to the others.
• Each customer has their own requirements. We aim to develop these requirements to a standard of our business. Therefore, handling is connected to a great deal of attention.
• We strive for personal contact to our customers. We are open for suggestions, advice and criticsm as we always want to replace the good by the better.
• We deeply respect and value our customers as independent persons with their own feelings, experience and capacity of making decisions.
• In our opinion, confidence is a symbol of being fair to each other. We fulfill our appointments and perform services with the outmost carefulness. Our customers are also our partners who we can support in implementing their goals.